Privacy Policy
GDPR Policy for Terminal X
This General Data Protection Regulation (GDPR) Policy outlines the data protection practices of Imperial Commerce Ltd (hereinafter referred to as “we”, “us”, “our”, or “the Company”) with respect to our software product Terminal X (hereinafter referred to as “the Software”). Our Company is registered in the UK with registration number No. 10044219, at the address of Unit 1 Templar House Skyport Drive, Harmondsworth, West Drayton, England, UB7 0LJ. Our website is https://terminalx.tech.
Terminal X is a cloud-based software suite designed to streamline cross-border forwarding and e-commerce businesses. It offers a range of features, including customs declaration, warehouse management, quoting, shipping, returns management, import tax automation, and more.
We are committed to protecting and respecting the privacy and personal data of our users, and this GDPR Policy outlines our procedures and practices for ensuring compliance with the GDPR.
2. Scope of this Policy
This GDPR Policy applies to all personal data processed by our Company in relation to the Software, including personal data collected through our website, customer support, and any other interactions you may have with us.
3. Personal Data We Collect and Process
We may collect and process the following categories of personal data:
a. Contact information, such as your name, email address, phone number, and postal address; b. Account information, such as your username and password; c. Billing information, such as your credit card details and billing address; d. Usage information, including your interactions with the Software and our website; e. Device and technical information, such as your IP address, browser type, and operating system; f. Any other personal data you may provide to us voluntarily.
4. Legal Basis for Processing Personal Data
We process your personal data under the following legal bases:
a.Consent: Where you have provided your explicit consent for us to process your personal data for a specific purpose; b. Contract: Where the processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract; c. Legal Obligation: Where the processing is necessary for compliance with a legal obligation to which we are subject; d. Legitimate Interests: Where the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data.
5. Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory, or internal policy requirements.
6. Data Subject Rights
Under the GDPR, you have the following rights with respect to your personal data:
a. The right to be informed about the collection and use of your personal data; b. The right of access to your personal data; c. The right to rectification of your personal data; d. The right to the erasure of your personal data; e. The right to restrict processing of your personal data; f. The right to data portability; g. The right to object to the processing of your personal data; h. The right not to be subject to automated decision-making, including profiling.
7. Data Security
We have implemented appropriate technical and organizational measures to ensure the security and confidentiality of your personal data and to protect it against unauthorized access, loss, misuse, or alteration.
8. Data Transfers
As a global company, we may transfer your personal data to countries outside the European Economic Area (EEA), in accordance with applicable data protection laws.
9. Changes to This Policy
We may update this GDPR Policy from time to time, and we will notify you of any significant changes by posting an update on our website or by contacting you directly. We encourage you to review this Policy periodically to stay informed about our data protection practices.
Contact Information
If you have any questions or concerns about this GDPR Policy or our data protection practices, or if you wish to exercise any of your data subject rhts, please contact us at:
Imperial Commerce Ltd
Unit 1 Templar House Skyport Drive, Harmondsworth, West Drayton, England, UB7 0LJ
Email: support@terminalx.tech
Supervisory Authority
If you believe that our processing of your personal data violates the GDPR or other applicable data protection laws, you have the right to lodge a complaint with the appropriate supervisory authority. In the UK, the supervisory authority for data protection is the Information Commissioner’s Office (ICO). You can contact the ICO using the following details:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 0303 123 1113
Website: https://ico.org.uk
We kindly ask that you contact us first to allow us the opportunity to address any concerns you may have before contacting the supervisory authority.
